FAQ's
detailed and personalised insights to enhance your experience
Where can I see your product?
Use our store locator to effortlessly find a store near you.
Do you offer trade or commercial pricing?
Absolutely. Simply Register Your Project to access our trade/commercial pricing.
What type of coating do you use?
We proudly use proprietary coating, developed through our own material science research. They fall under the specialty PVD coating category. Learn more here.
Do you have care instructions for your products?
Yes, you can find detailed care instructions on our care instructions page.
What is the warranty on your products?
For detailed information on our warranty policy, check out our warranty page here.
How do I know what size sink suits my space?
Visit our sizing page here or view our buying guide for extra information.
How can I get samples for my design studio?
We offer sample kits for professionals in our industry. Simply email or phone us to request one.
Can you colour match to my hardware?
For large commercial orders, we can absolutely create custom colours. Get in touch with us via email or phone or read more about the colour process here.
Do you do collaborations on social media?
Absolutely. If your audience is sizable and like-minded, we’d love to hear from you. Please reach out with your press/media kit.
Delivery
What is the delivery time in Australia?
Delivery takes 2-5 days, depending on your location. We use a private courier service to ensure fast and efficient deliveries.
Do you sell your products internationally?
Yes, we ship Titan worldwide. You can select your country and set your currency during checkout. For any questions about international purchases, please email us and we’ll be happy to help.
What is the delivery time for international orders?
Delivery costs for most countries are calculated automatically at checkout. If you need further assistance or are having any trouble with this process, please contact us.
Can I collect an order myself?
In some cases, customer collection is available in Melbourne, Sydney, Brisbane, and Perth. However, we offer free express delivery Australia-wide. Feel free to contact us for more details.
Warranty & Returns
What is the warranty on your products?
For specific warranties by product category, please visit our warranty page here.
Can I return my product because of a change of mind?
Yes, we offer free returns if you change your mind within 30 days and the product is unopened and undamaged. The customer pays the shipping cost, and the product packaging must be in a sellable condition.
How do I request a return?
Simply email us or complete the form under Warranty & Returns with your order number, and we'll guide you through the process to ensure a smooth return experience.
Is there a restocking fee?
Some descriptionThere is no restocking fee if the product and packaging are in sellable condition. If the product is damaged, we cannot issue a return. If the packaging is not in sellable condition, the restocking fee is 20%.
How do I send the product back?
Contact us, and we will arrange a courier to collect the product from your location. We will provide you with a label to attach to the item.
How long will it take to receive my refund?
Once the returned product has arrived back to us, we need 3 days to complete an inspection and process the refund.